How E-Commerce can reduce cycle time, improve employees' empowerment and facilitate customer support??

Today internet has become the well-known sales channel for many businesses. From an online merchant’s business perspective, company who running and managing an E-commerce site has become more and more.

E-commerce is an ideal for capturing and simulating a process through the intranet. Customers from all other the world can then easily walk through the company automated marketing, selling, buying and paying process. The company who take up the e-commerce can reduce the cycle time especially in the purchasing department. The purchasing department is responsible to ensure the inventory is available response for customer demand and set up the re-order quantity to the supplier. A company which applies the e-commerce is designed for automatic re-ordering. The re-order point and re-order quantity are set up in their legacy procurement system. Once the stock falls to the re-order point, the system will automatically send a purchase order to the supplier. When the items delivered, the system's stock information is updated.

E-commerce can empower employee by allows the decentralization of decision making and authority. These types of company create knowledge, store it, improve it and then share with the employee by using the intranet technology. E-commerce is not only facilitating the empowerment of employees, but also allows for inclusive decision making and bottom-up feedback. This is an excellent tool for removing communication barriers and allowing information to flow freely throughout a company. Management can set up a forum or chat groups to allow employees to discuss their ideas for newly released project work. After that, executive management can make a good decision by refer to feedback as of employee.

E-commerce provides a faster exchange of information between the company and the customer. Its allows the company uploading information to their web site on products, services, prices, contact details and makes it easy for customers to find what they want at any time. Any requirements, purchase orders or delivery schedules can be customers e-mail within seconds to the company all over the world. The whole process of buying and selling can be made much more efficient using e-mails.